Refund Policy

Thank you for shopping at happyangelscakehouse.com.

If you are not entirely satisfied with your order, we are here to help.

We at Happy Angel's Cake House ("HAPPY ANGEL") take pride in our customer satisfaction. Therefore, we endeavour to provide only the best quality cakes and breads to meet the tastes as well as expectations of our beloved customers.

1. Return & Refund

Customers are given a period of two (2) hours to return a product that they are unhappy with to our outlets, starting from the time they received the product (delivery or self pick up). Please be informed that a return is only eligible provided the product is unused, untouched and in the same condition as it was when it left our outlets. The product must also be in its original packaging and must come with its confirmed order number.

Upon receiving the returned product, we will begin inspecting the product as per your concerns. Please be informed that a full refund will only be applicable if the product returns to us is unused, untouched and in the same exact condition as it was when it left our outlets.

Please do also take note that there will be no refund for customized cake, fondant cake or any cake with specified icing writing written on the cake.

Any cancellation is possible so long as it is five (5) days prior the scheduled pick up or delivery date. If the cancellation period goes beyond the stipulated time, 100% of the payment is non-refundable.

2. Cancellation & Refund